Autonomous Teams at Sandwich Blitz
Laura McFarland
MT140: Prof. Gilchrist
Kaplan University

Sandwich Blitz has performed well in the past but it is time for expansion. Dalman and Lei have spent much time devoted to growing the company successfully but now they want to expand have found themselves facing many issues and the feel the burden of time. Dalman spends most of his time dealing with daily operations and he feels that he needs to do something different to focus on growing the business to the next level of potential. In order for the business partner to relieve their burden of dealing with small functional issues they may consider forming an autonomous work group to handle these relatively minor problems so they can focus on the bigger picture.
The self-managed team, or a utonomous work group, is a team of individuals who are given a group position that takes responsibility for decision mak ing and the implementation of the plan /s of action (Bateman, 2013). Autonomy in work teams simply means freedom to work. In some teams this may refer to employees setting their own schedule, as may be seen in transnational teams where employees work remotely. In other organizations, such a Sandwich Blitz, autonomous means that appropriately trained employees have more control over how task should be carried out. In an autonomous work group, r esponsibility is all encompassing and may include materials and inventory acquisition, operations practices, and final production (Bateman, 2013).
Creating an autonomous team at Sandwich Blitz would help Dalman decrease his responsibility of daily functions in the chain of stores and free up time to focus on the larger picture of expanding . In turn, Lei would have more time to work on financial aspects of the business. Self-managed teams at Sandwich Blitz can be created through cross-training the existing employees to work at various functions within the company (Bateman, 2013).
In the beginning, s elf-managed teams may be challenging. Without proper leadership or existing skill sets there may be challenges to the team\'s effectiveness. However, self-managed teams open up advantages to the organization in vital human resource areas; such as , employee job satisfaction that influences commitment. Operationally, shared skills and information between an autonomous work group means potential for higher development and over all, more efficient service and production (Bateman, 2013).
If Dalman and Lei internally promoted individuals to lead teams with knowledge and skills, employees would be able to handle the daily activities that burden Dalman. Flexibility may be the first place the business owners see advantages to creating the autonomous team. If managers were trained to understand Dalman\'s responsibilities and Dalman has complete confidence in their ability, then the two business owners could focus on other important areas of business that are being neglected . Trust is Dalman\'s first concern, he would need to establish a group that he feels he can trust and managers that he feels comfortable working with. The partners should concentrate on training the team to handle the control process, monitoring and implementing policy, as well as the specific operations tasks (Bateman, 2013). Dalman is old school, he has understanding of the t raditional structure that relied on strict oversight at these lower levels of operations. With higher autonomy there is potential to increase company morale and build good internal relationships that increase the business staying power from within.
Dalman and Lei could benefit from forming a self-managed team at each location through freeing up time and offering more flexibility to themselves and their store employees. Self-managed work teams has advantages for employees at Sandwich Blitz in terms of generating stronger commitment, employee satisfaction, and faster product and service developmen t ( Robertson, 2015). Creating a better internal culture by giving employees more responsibility and showing trust could also impact employee turnover positively, since it is likely that employees would be more satisfied knowing they are a valuable and trusted member of the team (Bateman, 2013).
In sum, t raining leaders and staff in the areas that Dalman and Lei have previously kept privy would will greatly help the store employees to develop more knowledge and skills to solve issues. Giving a team autonomous control of the daily operation at Sandwich Blitz would ensure