Dealing with Conflict.
There are unique approaches to conflict management and resolution based on the twelve step programs used in recovery programs like Alcoholics Anonymous.
When dealing with conflict within an Alcoholics Anonymous group, the first step in dealing with conflict is admitting that there is a problem. This very first step in dealing with any conflict is to acknowledge that there is a problem. Surrendering to the idea that control is an illusion allows one to be proactive rather than reactive which creates opportunity for solution. Next step is that the group has to recognize that a power other than you can restore sanity. They do not have to do it alone. They can go to mentors, peer managers, a coach, or even business literature to tap into additional experience, tools, and solutions. Thirdly, the group must choose to turn over the conflict to others so they can help. Sometimes the biggest obstacle when dealing with a conflict is you. There are times when the best thing group members can do is to get out of the way and let others do their jobs to try to resolve the conflict.
The fourth way in dealing with conflict is to analyze the situation to determine the cause. Where did the ball drop or where could the group have handled the situation differently? Look for specific situations, especially those where people can see that the group or individual members was part of the problem, and not the solution. The question to ask: Have I truly set my people up to succeed in every area of their responsibilities? Look for consistent patterns in which you or others may be the liability. Remember, if it begins with a certain individual, it can end with them.
Fifth, create a successful plan of action with another person. An objective view eliminates blind spots, and also brings attention to what conflict may not be seen. This step must be taken with someone with integrity, who is concerned about both the programs success, and has a proven track record of creating results. Sixth example is to humbly get into action. There is a reason servant leadership creates companies that thrive financially as well as in employee/management relationships. Become a servant-leader and reap the benefits, both personally and professionally.
Letting your side of the street sparkle is the seventh way of dealing with conflict in an Alcoholics Anonymous group. Take stock of personal inventory and identify where and with who needs resolution. Then, decide what action will be taken in order to complete and restore relationships. Eight is that you have to be entirely ready to implement the plan of action. Be committed to resolving the conflict. Any second-guessing or conflicting intentions should be discussed and put to rest. Willingness is a state of being, not just an attitude. It may sometimes be necessary to modify your plan of action if you are not getting the results you looked for, but don quit before the miracle.
Ninth, lead by example. Be an active part of the solution for the group and admit that there is a problem. Each member individually holds a piece of the problem. Show up as a person who accepts personal responsibility and earn the groups respect. People will go where they are lead, so lead by example. Finally, create an outline for others. Once group confidence has increased and have the trust, respect and loyalty of the people involved within the group, write down these steps as guidelines for others to operate from. All group members must be available to support others through this process of conflict resolution.