Hearing is a passive, automatic process; it is simply the act of perceiving sounds. While listening is more than just part of spoken communication ( 2 marks).
Unfamiliarity with the subject under One way of dealing with this is to do discussion prior preparation for the listening activity
Prejudices and bias (This may be based on culture, gender, religion, ethnic background, etc). Separate the message from the speaker and concentrate on the message. 
Inattention Make a conscious decision to fight against all opportunities to lose concentration (3marks)
Outline at least three forms of public speaking. (3 marks)

What are the advantages and the disadvantages of each form mentioned in( 3) above.( 9 marks
Easy to understand : If the speaker delivers his or her speech on the basis of the audience level, it becomes easy understanding. So , the main advantages of speech are understandable.
Time savin g: Direct speech between the speaker and the listener saves time to communicate information.
Good relation : Speech can help to develop the relation between the speaker and the audiences. It is possible to establish friendly relation among the parties concern through direct speech.
Cost saving : Direct speech saves money, because it does not require any device or writing instruments like pen, paper, computer, telephone etc.
Suitability : It is very suitable to communicate with both illiterate and literate people. But written communication is suitable only for literate people.

Complexity : This form of communication increases the complexity in the communication channel. If the number of audience is large, it is difficult to understand the meaning of the speech.
Delay : It is a lengthy process to take decision making because it takes more times for personal discussions to each other. If the audiences do not understand the meaning of the speech, it takes more time to take a final decision.
Irrelevancy : Sometimes the speaker delivers an irrelevant speech which makes the audience displeasure or disgust.
No record : usually any records are kept in this form of communicatio n. So speech cannot be sued as legal document unless it is taped.